Customer Reviews

“I’ll be as brief as possible because I have nothing but wonderful things to say about my experience with Rooftop Solutions. I’ll start with Julio who was my first contact with Rooftop Solutions. He was very soft spoken and well mannered. After requesting to examine my roof, he went to get his supervisor, Evan, for assistance because Julio was a trainee. Once Evan arrived, he was very detailed in his presentation about Rooftop’s customer service and how the company served and assisted their clients. Then he told me about my choices moving forward. After they examined my roof, they told me how they would precede moving forward. They guided me throughout the whole process from dealing with my insurance company to helping me choose everything I wanted for the entire project. That’s when I met Izik, the project manager, who picked up where Evan and Julio left off. Izik proved to be an outstanding project manager. He assigned, inspected and approved all of the work that was done. When necessary, he sent contractors back to correct the few issues that needed attention. He was in constant contact with me and each contractor that he hired to complete work that gave my home a facelift and improved curb appeal! Edgar and his crew were no nonsense. As soon as they arrived, they immediately got started removing the old roof. In record time, they had removed and replaced the roof, and cleaned all debris from my property. The did magnetic sweeps to insure that no nails were left on my property. Alvaro and his helper replaced the gutters. I am very pleased with the work that they did in replacing my gutters. The new gutters gave my house a facelift, adding more curb appeal to my home. They cleaned up after they completed installing the gutters and downspouts. Lonnie, the contractor who replaced my solar window screens, was precise, timely and willing to please. He brought samples so I could choose colors and the type of screens I wanted. He explained and showed me examples of the differences between 80% and 90% coverage screens, and guided me in making the proper choice between the two. He was very meticulous in measuring and installing the screens. He cleaned the window seals and left everything neat and clean. Saenz replaced my garage doors single-handed! He was very cared as he removed the old doors and assembled and installed the new ones. He made sure that the garage floor was nice and clean before he left. Jerry and Gerald restored damaged paint from water damage. They made sure that the paint was smooth, with no uneven spots. They were very courteous and careful in handling my furnishings and wall hangings. The put everything back in its original place and left my home neat and clean. In conclusion, I give Rooftop Solutions a 5-star review from beginning through completion.”

“March 2023 Hail Storm was the biggest I have experienced. However, nothing compares to the superior service, workmanship, and dedication to ensure my home was repaired a above and beyond its original condition. Seamless coordination with my insurance company, and communication that flowed openly, transparency was and never an issue. Rooftop Solutions DFW is the best company to work with, do not hesitate, do not think twice… connect with Dustin to ensure your home is taken care of… like it was their own personal home!!!”

“Super awesome to work with! Dennis helped walk us through the whole process and made it as easy as possible. The whole team was very friendly, professional, clean and FAST! Highly recommend!”

“Rooftop Solutions DFW is reliable, did my roof within stated time. I love my new roof and very satisfied.”

“I’m very satisfied with the quality of the work and the care from the team. Dustin was always on top of any issue, question or request I had. Always reachable and very proactive. Highly recommended.”

“I had one more roofer I started with for hail damage but quit after the claim was filed and money rendered partially. Dustin reviewed the whole claim and adjusted the claim for overlooked items and in the end got more money from insurance. Dustin was very clear in explaining the process start to finish, responded to any questions dealing with HOA and ensuring town inspection was performed. Definitely recommend his company for any roofing needs.”

“I have been working with Dustin for years with my rental and main residence. He has been always thorough and courteous. He takes care of everything from start to end. All I have to do was signing the initial contract. It’s stress and worry free.”

“Dustin, the owner, is friendly, professional, and made the experience as easy as possible.”

“Dustin was extremely honest and upfront from the start, his top priority is customer care and satisfaction. He went above and beyond to ensure the job was done on time and kept me updated on the entire process. He was kind and understanding and made sure I was stress free about the project. Will definitely use again for any future needs.”

“I am writing to say thanks to everyone at rooftopsolutions fw for everything they did for me on the repairs to my house as a result of a very damaging hail storm. I am also writing this as a recommendation for anyone who needs to contact a reliable and capable contractor for these services. We needed a new roof, gutters and downspouts, window screens, garage doors, replacement of damaged HVAC equipment, repairs to window glass and patio doors. The basis of my recommendation are that throughout this challenging process they always were available, always had a responsible answer, always were able to account for the costs, always were able to explain the process of working with the insurance company and that as well they did excellent quality work, they helped me maximize the benefit of my insurance coverage for the costs, and as well understood my level of concern and worry over everything involved. I would like to name Evan Cardosa, Jordan Fowler, and Dustin Reiling who worked closely with me on the entire process. Evan was extraordinarily patient in response to all of my concerns and put a great deal of time into the process before anything got started, Jordan was always on top of all of the details and provided great oversight and accuracy for the work and the behind the scenes process, as did Dustin as well who responded quickly to all my concerns over completion of tasks and quality concerns. If as a prospective customer you would like to ask me any questions about my experience I would be happy to discuss this with you. Rather than give out my phone number you can contact me thru rooftopsolutions to make the connection. I have no financial relationship with rooftopsolutions other than having been a customer who’s project has now been completed.”

“They helped walk us through the whole process and worked with us and our insurer to try to get as fair of a value out of our claim.”

“Dustin and his team were amazing! A hail storm came through and destroyed our roof, fence, windows, gutters and more. They took care of everything quickly and efficiently. They were communicative during the entire process and so easy to work with. I can’t recommend them enough! We have had several hail and wind storms come through since our roof was replaced and it has held up perfectly! Thank you Dustin and team!”